Refunds and Exchanges

We accept returns or exchanges for anything you purchase from within 14 days from receipt of item, provided that the item is in perfect, brand new condition, and has all its swing tags, labels, and original packaging intact.

Sale (reduced rate) items can only be returned or exchanged if the item is faulty. We will not accept returns on worn, used, damaged or otherwise non-saleable products unless they arrived to you damaged or faulty. Postage will not be refunded for change of mind return and exchange.

Please note: strictly no refunds or exchanges available on e-gift cards or customised items unless they are faulty. Products purchased in large quantities (bulk orders) or at reduced rates (sales items) may not be returned or exchanged. Returns or exchanges can be made as follows:

For all returns, via registered post, please email us with your details and for the return address ( 

Once we have verified your return and the item has been received by PerCapita, a refund will be issued to your bank account within 15 business days.

Refunds for damaged, faulty or incorrect items
If your order arrives damaged, the product is faulty or it wasn't what you ordered, you can choose to have the items replaced or refunded. We will also cover the cost of postage for new items (or refund original postage cost if you ordered online).